Frequently Asked Questions

Curious as to what your day out may entail? Look no further! Here we have put together a list of our most frequently asked questions to settle any worries you may have before you arrive.

Do I have to book to go on the cable cars?

Not at all, even on the busiest of days we will always have space to welcome you to the Heights. If you book online before you visit you can take advantage of our online discount, however if you’re a more spontaneous person and you want to just turn up, that’s fine too! The cable cars run continuously all day and the last one up is half an hour before closing time.

Can I take pushchairs on the cable cars?

Yes, no problem! We ask that on busy days, you fold your pushchairs before you reach the cable car boarding area. If your pushchair can’t be folded, please speak to a cable car steward who will advise you on what to do.

Are you open today?

We are open daily from the 8th of February to the 23rd of February. We then are open weekends only from the 29th February to the 15th of March. Then we are open every day between March 21st and November 1st. For details on opening times for the rest of the year, please see our Times and Tickets page. The cable cars run all day every day that we are open.

Do you sell tickets online?

Yes we do, and you can purchase tickets online here. We ask that you book with 24 hours’ notice just to give the system a chance to process and approve your booking.

How often are the cavern tours?

The cavern tours run between every 15 minutes to every hour, depending on what time of year you visit. We have information boards once you get here with specific times written down, to help you plan your day. If you miss a cave tour by 5 minutes, don’t worry- the cave tours run all day long.

How long should I allow for the visit?

We recommend that visitors spend up to 5 hours on site, as there's so much to see and do- a lot more than just a cable car. If you’re curious, see what else there is to see and do.

Do I have to pay if I walk up?

If you’re scared of heights or didn’t fancy taking the cable car up, there’s still plenty to do once you’re up at the summit. We charge an admission to the estate for those who have walked up- please purchase your entry tickets from the Tavern. Please note, if you are considering walking up, it is a long walk up a steep hill- so please make sure you are fit and well enough to tackle it!

Can I bring my dog?

With 60 acres to explore, the Heights is fun for all the family- including the dog!

Dogs are welcome on the cable car and around the grounds- as long as they are kept on a lead. If you are planning on eating in our café, your four legged friend can join you for lunch on outdoor cafe terrace. Water bowls provided. Unfortunately for safety reasons, dogs are not allowed in the underground caverns or indoor food catering areas. We would recommend walking the Waggy Tails Trail while the rest of your party explores the caverns below.

Are the cable cars wheelchair friendly?

Yes, we upgraded the cable cars a few years ago to allow room for wheelchair users to enjoy a ride up and over the valley. Unfortunately due to the nature of the site, a lot of our paths are quite steep and those with limited mobility may find them hard to navigate. Please view our accessibility information for more.

Where can I park?

There are 4 main car parks in Matlock Bath. These are all run by Derbyshire County Council, and therefore are all pay and display- so don't forget your change!

Matlock Bath Train Station- SatNav DE4 3NS

We recommend parking here as it is the closest car park to the Heights and also has a dedicated access path straight to our base station. It is also the biggest car park in Matlock Bath and the only one with spaces for coaches.

Temple Road- SatNav DE4 3NR

The next closest car park is at the opposite end of the village. It is also a pay and display car park and is approximately a 15 minute walk through Matlock Bath to our Cable Car Base Station. As you are driving, head up the hill signposted for Gulliver's and the car park is on the left.

Pavilion- SatNav DE4 3NR

Across the street from Temple Road is a smaller car park, located outside the Matlock Bath Pavilion (Big pink building). To reach the Heights from here is another approximate 15 minute walk through the village. 

Artist's Corner- SatNav DE4 3PS

If you are driving to Matlock Bath and coming through Matlock, this is the first car park you will come to. It is the second largest car park in the area, and again takes about 15 minutes to walk to our Cable Car Base Station. 

If you would like to visit us during peak periods and school holidays, you may find that these car parks fill up very quickly. If this is the case and you are struggling to find a space, we recommend that you park in Matlock Train Station just down the road and get the train to Matlock Bath. The SatNav postcode for this is DE4 3NA. If you do take the train, show your tickets to our ticket office to receive a 20% discount on your Heights of Abraham entry (this discount is not valid in conjunction with any other offer, including the online tickets discount).

If you need any more information about car parking, please see the Derbyshire County Council website by clicking here.

Can we take pushchairs into the Caves?

The bumpy surface underground was created by miners many years ago, and unfortunately they didn’t take into account the needs of modern visitors, so pushchairs cannot be taken down into the caves. However we do have a storage area in the Masson Pavilion where you can leave your pushchair while you venture underground.

Please be aware that we do not accept responsibility for pushchairs, personal property or dogs left unattended whilst visiting The Heights of Abraham.

Do we need special clothes and footwear for the Caverns?

You do not need to wear overalls, steel toe boots and a hard hat- the caves are extremely safe! However, due to them being underground, it does tend to get quite cold so we would advise a jumper. Also, with the surface underground being quite bumpy, we wouldn’t advise that you come in high heels either!